Shipping policy

Processing Time

Orders are processed within 3–5 business days after purchase.

During pre-orders or limited drops, processing times may be longer. Estimated shipping dates will always be communicated at checkout.

Shipping

Once your order ships, you’ll receive a confirmation email with tracking information.

Shipping times vary depending on your location.

Lost or Delayed Packages

Once a package has been handed over to the shipping carrier, Serving Sounds & Consulting LLC, Shopify and NINE11 are not responsible for shipping delays caused by the carrier.

If your package appears lost, please contact us (contact@servingsounds.com) and we’ll do our best to help you locate it.

 

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Pre-Orders

We release limited collections through pre-orders.

When you purchase a pre-order item, you’re reserving your piece before production is complete.

Estimated shipping timelines will be listed on each product page. Please note that production timelines may vary slightly.

If there are any unexpected delays, we’ll keep you updated via email.